Canace Dharma Refund and Returns Policy
At Canace Dharma, we understand the importance of trust and intention in every healing ritual. That’s why our Canace Dharma refund and return policy is designed with care, clarity, and mindfulness. While we aim for every order to arrive perfectly, we recognize that issues can arise — therefore, we provide a structured return process to address valid concerns.
Return Eligibility
Canace Dharma accept return requests under specific conditions:
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The request must be made within 7 calendar days of receiving your order.
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Valid reasons for return include: product damage, wrong item shipped, or defective products.
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Unjustified or change-of-mind returns are not accepted.
However, if your item meets one of the above criteria, we are here to assist you with a smooth and respectful return process.
Required Proof and Contact Process
Because every order is carefully sealed and photographed prior to dispatch, we kindly ask that you:
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Contact us via the Contact Us page before returning anything.
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Provide clear images of the product and packaging to support your claim.
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Ensure the item is unused and returned in its original packaging.
Meanwhile, we will evaluate each case with attentiveness and respond with a resolution aligned to your situation.
Shipping Costs for Returns
Although we are committed to fairness, the return shipping cost is the responsibility of the customer. We do not offer prepaid return labels, nor do we reimburse return postage.
Therefore, please ensure your return is necessary and well-documented before shipping it back to us.
Our Commitment to You
We photograph and archive every parcel to maintain accuracy. Nevertheless, should an issue occur, we are open to resolving it mindfully. Whether it’s a damaged candle or an incorrect shipment, your experience matters.
Should you have any concerns, please contact us — because your ritual deserves to be honored with sincerity and support.